Qwest : HSI Installation Product Design
Agency
Genesis Inc.
Putting the needs of the user at the center of the experience changes everything. Qwest demonstrated this commitment with a complete redesign of its High-Speed Internet installation experience. Built entirely around customer needs, the new experience delivered immediate impact—driving a 50% increase in customer success rates within the first month.
I led the digital installation experience end to end, translating insights from user interviews into a clear product vision. I managed the front-end build and delivered production-ready code for client handoff, playing a critical role in the largest IT initiative in Qwest’s history—executed on an accelerated timeline.
Product Designer
Client requirements, User interviews, User experience documentation, Developer management, Technical project management
